Refund policy

Have to return an item your not completely satisfied with? 

We have a 30-day free one-time adjustment return policy, which means you have 30 days after receiving your dental product If your 1st custom dental product does not fit properly or needs adjustment, you have the option to send the product back for a free one-time adjustment or you can be fully refunded. 

In a circumstance when a second (2nd) redo attempt is tried and the product is still not fitting, the customer is responsible to pay the full purchase price of the dental product and a return will not be applicable. If Web Dental Art notifies the customer about a poorly taken impression or missing information and the customer wants to proceed, the return policy will be voided.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webdentalgroupinc@gmail.com. If your return is accepted, please send back the product to the address that we provided. We will do the refund once we receive it. 

Buyers are responsible to pay for the shipping sending back returned product. 

You can always contact us for any return question at webdentalgroupinc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customers will be fully refunded for the custom appliance, with exception of the impression kit. The impression kit will be charged to the customer for the cost it is currently being sold for. Refunds will be processed immediately, but may take 5-10 days to show on your credit card balance.